The online travel portal allows the customer to find the different destination of their choice, information related to the place, availability, price comparison and hotel reservation, or if looking for a package, then it can find with the help of booking for different holiday packages . The traveler can enjoy a quick and efficient search for your travel needs with the help of online travel portals. Before the invention of the Internet, people visited travel agents and tour operators to book a hotel, book a car or travel. But what I’ve seen is that even though online travel portals offer so many options available to the end customer, they still fail to reach the maximum number of target audiences. We will discuss what are the disadvantages of travel portals below.
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1) Limited options: Travel agents who offer good prices may not have an online travel booking mechanism where the customer can directly book their tickets and receive confirmation.
2) Real-time confirmation: The system of many tour operators will allow the customer to book online, but does not offer real-time confirmation.
3) Hidden fees and security: Travel agents and tour operators often advertise low prices to attract customers, but then charge some hidden fees. Booking Travel Online requires you to pay some amount to pay in advance, this will put the customer at risk through an insecure website.
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4) Paid ads: Booking online rarely allows the customer to talk to someone about the service. It may be the case that the customer finds recommendations on the website of the travel agents’ and provider’s website, but you can never be sure if the advertisement is paid or genuine.
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5) Specific needs: The customer cannot confirm the specific requirement while making an online reservation through the hotel reservation system.